TERMS & CONDITIONS ( USER AGREEMENT)
In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.
• "You means the person / s in whose name and / or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as "Tour Participant"/ "They" / "Client" / "Them" / "His" / "Her".
• "We"/ "Us"/ "Company" means LIFE AWAY FROM LIFE ( LAFL).
• "Infant" / "Child" mean respectively a person below the age of two years and a person more than the age of two and below the age of twelve years.
• "Contractor" / "Supplier" means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries etc shipping company, railway, ferry, cruise, coach who are to provide the services to the Client.
• "Tour Cost" means the tour cost mentioned in the brochures / online and other payments such as taxes, surcharges etc payable by the client to the Company
• "Brochure" means printed brochure, Website, itinerary, leaflets, booklet,
• "Website" means www.lifeawayfromlife.com
• "Web pages" means pages on the Website www.lifeawayfromlife.com
Disclaimers - Website/Brochures Information
We take reasonable care in preparing the brochure, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors.
Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We therefore ask you to confirm the current information by contacting us.
Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing are for reference and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic change
Tentative Itinerary – Change any time
We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events incur during the tour, our tour manager or local representative will inform you of the changes on the spot and we solicit your full co - operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour.
Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing. Generally, we try to avoid dates when big Fairs, Exhibitions and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities.
Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants.
We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation on account of any change in itinerary.
In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we may charge extra for the same at the time of booking or in the course of the tour.
General Notice Regarding Booking
Please read carefully and understand the contents of the Tour Brochure / itinerary, the 'Terms and Conditions', How to Book Rules, and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Registration Form and such other documents as we may deem fit including (without limitation) the 'Terms & Conditions', 'How to Book' rules. Upon executing the Registration Documents and on payment of the total booking amount, a binding contract shall come into existence.
We advise you to ensure before making a booking that you have and / or you will be able to provide all the required documents to enable you to travel. Please go through our web site and / or check with our staff to ascertain the required documentation.
You can register and book your tour / services online through our website. Our website provides the facility of making online booking of tours and services. However, we cannot give any guarantee or warranty with respect to the website booking engine which could malfunction due to well-known reasons including software or network errors. We have incorporated all modern protection technologies to ensure that information concerning you or your payments is kept secure and confidential.
The Company reserves the right to decline to register any person / s for any tour or to cancel their registration without assigning any reason.
One / Some Member(S) May Sign Booking Documents On Your Behalf
In case of one or more but not all tour participants named in the Registration Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf and accordingly it shall be deemed that all such tour participants have signed the booking documents.
Cancellation / Amendment By Company
We reserve our right to amend or cancel a tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of traveling as individual travelers, not as part of the original tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travelers, we would refund the money paid by you after deducting any costs incurred by us on your behalf ,within a period of thirty days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.
Cancellation of Booking by You
Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt
The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.
Cancellation charges : 91+ days - 100% of tour costs returned; within 30 days - 75% of tour costs returned; 29-16 days - 50% of tour costs returned; 15-8 days 25% of the tour costs returned, 7-0 days no refund.
Please note that cancellation charges are calculated of the total amount payable and not of advance amount.
It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc.
As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges
If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be given on a working day within working hours:
a. By a written communication to our registered office listed below
b. By email to email@example.com followed by a written communication to our registered office listed below
c. In writing on working days within working hours at the registered office of the Company:
Life Away From Life
414, Prabhat Centre Annexe, Sector 1A, CBD Belapur,
Navi Mumbai 400 614, India
d. If the Registration Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication for cancellation for all such persons mentioned in the form.
The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Navi Mumbai on working days within office time at the details listed above.
Cancellation shall take effect only from the time the written request reached the Company at its office in Navi Mumbai on working days within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: (i) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation; (iii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge.
Our Scope of Services
We are adventure travel organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is engaged to provide you services during the course of your tour.
Therefore, please carefully note that: (1) you will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible for the consequences if you breach such rules and regulations; (2) If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same; (3) we cannot be held responsible for any delay, deficiency, injury, death, loss or damage occasioned due to act or default of such service providers, their employees or agents.
Coach and Seating
We generally engage air-conditioned / non-air-conditioned luxury coaches / cars, but we are not responsible if the air-conditioning equipment malfunctions for any reason. Normally, the air conditioning will not function during hill drives for coaches and cars.
On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must follow the instructions of the Tour Manager in this regard.
The coach / car drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers miss any service due to unpunctuality, we shall not be liable to refund any amount. Further, we shall not be liable to refund any amount or pay any compensation for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers.
Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches / cars. Please keep the coach / cars clean to avoid discomfort to yourself and other tour participants.
Please take care not to leave behind any property in the coach / car while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.
Please note that porterage is not included in the tour price.
Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions or otherwise. It shall be your duty to inform us in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition.
We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour. Our actions in this regard may be guided not only by concerns for your health but also the convenience and health of the other tour participants. However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not be liable to compensate you nor to refund any amount to you nor to pay your medical expenses.
Please go through the terms and conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities.
As earlier stated, being tour organizers, we will not be liable to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses incurred by you or for any direct, indirect, consequential loss and / or damage or any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others):.
• Loss of / delay of baggage by airline / coach / cruise / train.
• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused;
• Rudeness or unprofessional behavior of staff of airline / hotel etc., quality of meals, facilities given etc.
• Any kind of service denial or deficiency by any contractor / supplier
Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses whatsoever.
As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable for the same in any manner.
We shall not be responsible and / or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure). Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same.
We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.
You Will Need To Comply With Tour Conditions
You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors / service providers such as hotels, airlines etc.
You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so.
You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers..
You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants or any other persons. You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other law, rule or regulations. Should any tour participant misbehave or violate any law, rules or regulations, we shall have the right to discontinue his participation and exclude him from the tour at his risk, cost and expense. Should we suffer any damage or liability on account of a tour participant's misbehavior, we shall be free to separately charge and recover our losses and expenses from him.
No Refund for Unutilized Services
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reasons whatsoever.
There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.
Please Carefully Check What the Tour Cost Includes and Excludes
Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified / confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.
Tours specified in the Group Toursare operated subject to a minimum participation of paying adult Participants. If the participation is less than the minimum prescribed ,we reserve the right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay any compensation. If we decide to operate the tour with participation below the minimum stipulated or if you are required to travel as individual travelers (not as a group) we reserve the right to collect an additional pro-rata amount. In such cases you may not be provided certain services, which would have been provided in the group tour including the service of a tour manager and you may need to travel on an amended itinerary and services, such as transportation on a 'seat in coach' basis, where the coach departures are at fixed times and routes etc.
Privacy of Information
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with cruise companies, airlines, hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary.
You agree to let us photograph and / or videograph the tour and specifically you agree to let us photograph and / or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and / or videographs through all media including print media, websites, letters, emails etc.
Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned as undeliverable for any reason. All communication from you to the Company has to be in writing, not orally.
Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given in the Registration Form.
On behalf of the persons booked, I / We have read, understood and accepted the Terms and Conditions, How to Book rules, Brochure, cost, Itinerary, and web pages, We being duly authorized by the said persons do hereby agree and accept the same for self and on behalf of the said persons.
It is assumed that you have accepted all the terms and conditions and undertakings, when you register for a trip